Privacy Policy

Last updated: 17 April 2026

1. Who we are

Canine Complete is a trading name operated in the Republic of Cyprus. We sell performance supplements and treats for working and sporting dogs, distributed under an authorised agreement with EQUIMAX sro (Flying Dog EU).

For the purposes of GDPR, Canine Complete is the data controller for all personal data collected through this website.

Trading name: Canine Complete

Based in: Nicosia, Republic of Cyprus

Contact: legal@caninecomplete.eu

Website: caninecomplete.eu

2. What personal data we collect

We collect the following categories of personal data:

Identity data

Name and surname — collected via order form, account registration, and contact form.

Contact data

Email address and phone number — collected via order form, newsletter signup, and contact form.

Delivery data

Delivery address, postcode, city — collected at checkout.

Transaction data

Order details, products purchased, order value, payment status — collected during order processing.

Payment data

Payment confirmation only. We do not store card numbers — all card data is processed by Stripe.

Communication data

Messages sent to us via WhatsApp, email, or contact form.

Marketing data

Email address and subscription preferences — collected via newsletter signup on a consent basis.

Technical data

IP address, browser type, pages visited, time on site — collected via Google Analytics.

3. Legal basis for processing

We process your personal data on the following legal bases under GDPR Article 6:

• Contract performance: Processing your order, arranging delivery, and managing your customer account.

• Legal obligation: Retaining transaction records for tax and accounting purposes as required under Cyprus law.

• Legitimate interests: Preventing fraud, improving our website and service, and responding to customer enquiries.

• Consent: Sending marketing emails and newsletters. You can withdraw consent at any time by clicking 'unsubscribe' in any email or contacting us directly.

4. How we use your data

• To process and fulfil your order, including dispatching products and arranging delivery.

• To communicate with you about your order — confirmation emails, dispatch notifications, and tracking information.

• To respond to your enquiries submitted via email, WhatsApp, or contact form.

• To send marketing emails if you have subscribed to our newsletter (consent basis only).

• To comply with our legal obligations, including tax and accounting records.

• To operate and improve our website using anonymised analytics data.

We do not use your personal data for automated decision-making or profiling.

5. Who we share your data with

• Courier services (BoxNow, Akis Express): Your name, delivery address, and phone number are shared to enable delivery of your order.

• Stripe: Payment processing. Stripe collects and processes payment card data under its own privacy policy. We do not store card numbers. Stripe is GDPR compliant.

• Hostinger: Our website and store platform. Order data is stored on Hostinger's servers. Hostinger is GDPR compliant.

• Google Analytics: Anonymised website usage data. No personally identifiable information is shared.

• Hostinger Reach: Our email marketing platform. Your email address is stored for newsletters where you have consented.

We do not sell, rent, or trade your personal data to any third party. We do not share your data with any party outside the EU/EEA without appropriate safeguards in place.

6. How long we keep your data

Order and transaction records: 7 years from order date (Cyprus tax law requirement

)Customer account data: Duration of account + 2 years after last activity

Marketing consent and email list: Until you unsubscribe or withdraw consent

Contact form / WhatsApp messages: 2 years

Website analytics data: 26 months (Google Analytics default — anonymous)

7. Your rights under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access: You can request a copy of all personal data we hold about you.

• Right to rectification: You can ask us to correct inaccurate or incomplete data.

• Right to erasure: You can ask us to delete your personal data ('right to be forgotten'), subject to our legal retention obligations.

• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances.

• Right to data portability: You can request your data in a structured, machine-readable format.

• Right to object: You can object to processing based on legitimate interests, and you can withdraw marketing consent at any time.

To exercise any of these rights, contact us at legal@caninecomplete.eu. We will respond within 30 days. There is no charge for making a request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection (www.dataprotection.gov.cy).

8. Cookies

Our website uses cookies. We use the following categories:

• Essential cookies: Required for the website and store to function. Cannot be disabled.

• Analytics cookies: Google Analytics — anonymised data only. You can opt out via the cookie consent banner.

• Marketing cookies: Meta Pixel — only set if you consent via the cookie banner.

You can manage your cookie preferences at any time via the cookie consent banner on our website.

9. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS). Payment data is processed entirely by Stripe and is never stored on our systems. Access to customer order data is restricted to the business owner.

10. Third-party links

Our website may contain links to third-party websites including Flying Dog EU (flyingdog.eu) and courier tracking pages. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when the policy was last updated. Continued use of our website after an update constitutes acceptance of the revised policy.

12. Contact

• Email: legal@caninecomplete.eu

• WhatsApp: [your number]

• Cyprus Commissioner for Personal Data Protection: www.dataprotection.gov.cy